Delivery & Payment

Last updated: December 7, 2025

This page explains how Softnero delivers digital products and how payments are processed on our website. We aim to provide a secure, fast, and transparent experience for customers worldwide, including the United States.

1. Store Details

Trade name: Softnero
Website: softnero.com
Email: contact@softnero.com
Phone: +14016610806
Business address: 3 Allée des Gardons, 77400 Lagny-sur-Marne, France

2. Digital Products Only

Softnero sells digital products only.
We do not ship physical items.

This means:

  • No physical delivery

  • No courier service

  • No shipping tracking numbers

  • No shipping fees

3. Delivery Method

After successful payment, your digital product will be delivered through one or more of the following:

  • Email delivery to the address used at checkout

  • On-screen order confirmation (when applicable)

  • Customer account / download area (if available)

To avoid delays, please make sure your email address is correct before placing your order.

4. Delivery Time

Most digital orders are delivered:

  • Instantly, or

  • In less than 24 hours after payment confirmation

unless a different timeframe is clearly stated on the product page.

In rare cases, delivery may take longer due to:

  • Payment verification

  • Security checks

  • Temporary technical issues

5. Delivery Cost

✅ Digital delivery is free.
No shipping fees apply.

6. Order Security & Verification

To protect our customers and prevent fraud, some orders may be temporarily held for review.
This may include:

  • Payment verification

  • Anti-fraud checks

  • Order consistency reviews

If further information is required, our support team may contact you via email.

7. Payment Security

We take payment security seriously.

Payments are processed by trusted third-party payment providers using secure technologies.
Softnero does not store full payment card details on its servers.

8. Accepted Payment Methods

We accept the secure payment methods displayed at checkout, which may include:

  • Major credit/debit cards

  • Other trusted local options depending on availability and location

The exact payment options available to you will be shown during checkout.

9. Payment Confirmation

Your order will be processed only after:

  • Payment is authorized and confirmed

If a payment is declined or reversed:

  • The order may be cancelled automatically

10. If You Didn’t Receive Your Digital Product

If you do not receive your order within the expected time:

  1. Check your Spam/Junk folder

  2. Confirm the email used at checkout is correct

  3. Verify your payment status

  4. Contact our support team

Support email: contact@softnero.com

We will assist you as quickly as possible.

11. Refund Information

Because Softnero sells digital products, traditional returns are not possible.

Refunds may be available in eligible cases such as:

  • Non-delivery

  • Invalid/defective digital items

  • Wrong digital item delivered

Full details are available in our Return & Refund Policy.

12. Policy Updates

We may update this page to reflect operational, legal, or technical changes.
The most recent version will always be posted here with a revised date.

13. Contact

For questions about delivery or payment:

Softnero
3 Allée des Gardons, 77400 Lagny-sur-Marne, France
Email: contact@softnero.com
Phone: +14016610806