Cookie Policy
Last updated: December 7, 2025
This Cookie Policy explains how Softnero (“we”, “us”, “our”) uses cookies and similar technologies on our website. It describes what these technologies are, why we use them, and how you can manage your preferences.
1. Store Information
Trade name: Softnero
Website: softnero.com
Email: contact@softnero.com
Phone: +14016610806
Address: 3 Allée des Gardons, 77400 Lagny-sur-Marne, France
2. Digital Products Only
Softnero sells digital products only.
We do not ship physical items.
Most digital orders are delivered:
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Instantly, or
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In less than 24 hours after payment confirmation
unless otherwise stated on the product page.
3. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help websites function properly, improve user experience, and provide insights into how the site is used.
We may also use similar technologies such as:
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Pixels
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Tags
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Local storage
for the purposes explained in this policy.
4. Why We Use Cookies
We use cookies to:
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Enable core website functionality
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Secure our checkout and prevent fraud
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Remember your preferences
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Improve performance and user experience
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Understand website traffic and usage patterns
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Support marketing and advertising where applicable and permitted
5. Types of Cookies We Use
5.1 Strictly Necessary Cookies
These cookies are essential for:
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Site navigation
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Cart and checkout
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Payment security
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Fraud prevention
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Basic account functions (if available)
Without these cookies, the website may not function properly.
5.2 Performance & Analytics Cookies
These cookies help us understand:
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Which pages are visited
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How users interact with our site
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Where improvements are needed
Data is generally aggregated and used to enhance website performance.
5.3 Functional Cookies
These cookies allow the website to remember:
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Language preferences
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Region settings
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Other user choices that help personalize your experience
5.4 Marketing & Advertising Cookies (If Used)
These cookies may be used to:
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Measure ad performance
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Show relevant offers
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Limit repeated advertising
Where required by law, these cookies are used only with your consent.
6. Third-Party Cookies
We may allow trusted third-party services to set cookies for:
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Payment processing
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Security and fraud prevention
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Analytics
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Marketing (if applicable)
These providers operate under their own policies.
7. Managing Your Cookie Preferences
You can control cookies in the following ways:
A) Browser Controls
Most browsers let you:
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Block cookies
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Delete cookies
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Set alerts before accepting cookies
Please note that blocking essential cookies can affect:
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Login
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Cart
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Checkout
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Order confirmation
B) Cookie Banner/Settings (If Available)
If our website displays a cookie banner, you may be able to:
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Accept all cookies
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Reject non-essential cookies
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Customize your preferences
You can change your preferences at any time if a cookie settings link is provided.
8. U.S. Privacy Considerations (General)
Softnero serves customers internationally, including the United States.
In states with privacy laws, you may have additional rights regarding the use of personal information linked to cookies (where applicable), including rights to:
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Access
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Delete
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Correct
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Opt out of certain targeted advertising uses
To submit a request, contact:
contact@softnero.com
9. Data Retention
Cookies may be:
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Session cookies (deleted when you close your browser)
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Persistent cookies (stored for a defined period)
We keep cookie-related data only as long as needed for the purposes described in this policy.
10. Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in:
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Technology
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Legal requirements
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Website features
The latest version will always be published on this page with an updated date.
11. Contact
For any questions regarding this Cookie Policy:
Softnero
3 Allée des Gardons, 77400 Lagny-sur-Marne, France
Email: contact@softnero.com
Phone: +14016610806