About Us

Last updated: December 7, 2025

Welcome to Softnero — your reliable destination for digital products with fast, secure, and transparent service.

We created Softnero with a simple mission:
to make digital purchases easy, clear, and trustworthy for customers worldwide, including the United States, by offering a professional experience built on speed, security, and honest communication.

Who We Are

Softnero is an online store dedicated to providing high-quality digital solutions for both individuals and businesses.

We focus on:

  • Clear product information

  • Secure checkout

  • Fast digital fulfillment

  • Responsive customer support

  • Customer-first policies

What We Offer

Our catalog may include digital products such as:

  • Software licenses

  • Activation codes

  • Downloadable digital items

  • Digital access products

Each product page is designed to clearly explain:

  • What the product is

  • What is included

  • Compatibility requirements

  • Delivery method and time

  • Any limitations or special conditions

Digital-Only Store

To keep everything transparent:

✅ Softnero sells digital products only.
❌ We do not ship physical items.

This means:

  • No physical packaging

  • No courier delivery

  • No shipping tracking numbers

Fast Digital Delivery

We prioritize quick access to your purchase.

Most digital orders are delivered:

  • Instantly, or

  • In less than 24 hours after payment confirmation
    (unless otherwise stated on the product page)

Delivery is typically provided via:

  • The email used during checkout

  • A secure digital confirmation method on the website (if available)

Our Promise

We believe trust is built through clarity and fair service.

That’s why we commit to:

  • Accurate and honest product listings

  • Safe payments through trusted providers

  • Clear refund rules for eligible situations

  • Helpful support before and after purchase

Customer Support

Our team is ready to assist you with:

  • Order questions

  • Digital delivery issues

  • Product clarification

  • Refund eligibility requests

Email: contact@softnero.com
Phone: +14016610806

To speed up support, please include:

  • Order number

  • Email used at checkout

  • Product name

  • A short description of your request

Business Information

Trade name: Softnero
Address: 3 Allée des Gardons, 77400 Lagny-sur-Marne, France

Thank You

Thank you for choosing Softnero.
We appreciate your trust and will continue to improve our service to ensure a smooth, secure, and professional digital shopping experience.